ISO 27001 Annex A.5 Organizational Controls

Vault note, not reviewed against the source. Written in the knowledge vault on 2026-05-12 by models working with Stefan Coetzee and published as it stands, with private addresses, e-mail addresses and an employer name redacted. Check claims against the primary source before relying on them.

Largest of the four :2022 control themes. Thirty-seven controls covering policy, roles, asset management, classification and labelling, access control, supplier relationships, incident management, business continuity, and legal / regulatory compliance. The management-system spine of the control set; A.6 / A.7 / A.8 hang off A.5.

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Each control listed below has its reference number and title from ISO 27001:2022 Annex A. The accompanying notes cover purpose, typical implementation, common evidence, SRE / AI-agent fit notes where the control has non-obvious shape for those domains. For full normative wording and implementation guidance see ISO/IEC 27002:2022.

New controls in :2022 are tagged (NEW).

A.5.1 Policies for information security

Top-level information security policy plus topic-specific policies (acceptable use, access control, cryptography, supplier, incident response, ...). Approved, communicated, periodically reviewed. Mirrors Cl 5.2.

Evidence: policy register, current versions, approval records, review schedule, communication evidence.

A.5.2 Information security roles and responsibilities

Roles defined and assigned. Mirrors Cl 5.3. Typically reflected in a RACI matrix or roles register.

A.5.3 Segregation of duties

Conflicting duties separated so no single person can perform a sensitive end-to-end action unaudited. Examples: code author ≠ code approver, payment requestor ≠ payment approver, admin-account creator ≠ admin-account user.

AI-agent fit: autonomous-agent operations break classical SoD. An agent that requests, approves, and executes a change in one run is a SoD breach by design. Compensating controls: time-delayed execution with human review window, two-agent design (proposer + approver), strict tool-scope limits, full audit logging.

A.5.4 Management responsibilities

Management ensures personnel apply infosec per policies and procedures. Mirrors Cl 5.1.

A.5.5 Contact with authorities

Identified contacts with relevant authorities (regulators, law enforcement, national CERTs, data-protection authorities). When and how to engage.

Evidence: contact register, escalation procedure, evidence of engagement (e.g., GDPR breach notifications, BaFin / Bundesbank reporting for financial-services orgs).

A.5.6 Contact with special interest groups

Membership in or contact with security forums, professional associations, ISACs / ISAOs, vendor security communities.

A.5.7 Threat intelligence (NEW)

Collect, analyse, and produce threat intelligence to support the org's risk-management decisions. Three layers:

  • Strategic — long-term threat-landscape view (ENISA reports, national CERT bulletins, sector-specific ISACs).
  • Tactical — adversary TTPs (MITRE ATT&CK, MITRE ATLAS for AI).
  • Operational / technical — IOCs, vulnerability reports, exploit availability.

AI-agent fit: explicit feeds for prompt-injection campaigns, model-supply-chain compromises, jailbreak technique evolution (MITRE ATLAS, OWASP LLM Top 10 update channels, vendor security advisories from Anthropic / OpenAI / etc.).

Evidence: subscriptions / feeds register, periodic threat reports consumed in risk assessment and management review.

A.5.8 Information security in project management

Infosec integrated into project management for all project types. Threat modelling, security requirements, security testing as project deliverables, not afterthoughts.

A.5.9 Inventory of information and other associated assets

Asset inventory: information assets, hardware, software, services, identities, premises. Owner identified per asset. The Cl 6.1.2 risk identification depends on this.

AI-agent fit: agents themselves are assets. System prompts, tool definitions, model versions are assets. Vector databases and embedding stores are assets. Training data is an asset. Add to the inventory.

A.5.10 Acceptable use of information and other associated assets

Rules for the use of information and assets. Often the most-read policy artefact (because every employee signs it on joining).

AI-agent fit: acceptable use of AI tools (employee use of Claude, ChatGPT, Copilot). What can be entered into prompts; what cannot. Most orgs added AUP addenda in 2023-2024.

A.5.11 Return of assets

Assets returned on termination or change of employment. Includes information assets and access (passwords, MFA tokens, badges, devices).

A.5.12 Classification of information

Classification scheme (typically Public / Internal / Confidential / Restricted, or equivalent). Each information asset classified per the scheme.

Vault example: work-kb/ work-shareable; whiteout-kb/ local-only; mercedes-kb/ client-specific; pillars/ personal-knowledge. AGENTS.md hard rule "Never paste vault content into chat platforms or work tickets without explicit per-destination authorization" is the boundary control.

A.5.13 Labelling of information

Labels applied per the classification scheme. Document headers, footers, watermarks, metadata, frontmatter tags.

Vault example: frontmatter tags: kb/whiteout-kb is the label for vault-internal use.

A.5.14 Information transfer

Transfers of information are controlled — internal transfers, transfers to external parties, electronic transfers (email, file share, API, agent context windows).

AI-agent fit: sending data to a model API is an information transfer. Controls: TLS in transit, vendor-side encryption at rest, data residency, DPA / contractual safeguards, optional vendor opt-outs (training opt-out for OpenAI / Anthropic enterprise tiers).

A.5.15 Access control

Policy on access control, based on business and infosec requirements.

A.5.16 Identity management

Full lifecycle: identity establishment, modification, suspension, deletion. Identity proofing, identity proofs of work.

A.5.17 Authentication information

Allocation, distribution, and management of authentication information (passwords, keys, MFA tokens, biometric templates, API tokens, agent-specific credentials).

AI-agent fit: agent API keys are authentication information under A.5.17. Rotation cadence, scope limitation, vault-or-secret-manager storage all apply. Common gap: developer machines holding long-lived agent API keys with broad scope.

A.5.18 Access rights

Provisioning, modification, removal, periodic review of access rights. Joiner-mover-leaver process.

A.5.19 Information security in supplier relationships

Identify and mitigate risks from supplier access to org's information.

A.5.20 Addressing information security within supplier agreements

Security requirements specified in supplier contracts. DPA, SLA, audit rights, breach notification obligations, sub-processor approval.

AI-agent fit: model vendor agreements. Anthropic enterprise, OpenAI enterprise, Google Cloud Vertex AI, AWS Bedrock all have specific DPAs and data-handling commitments. Track which tier each agent uses; align with A.5.34 PII obligations.

A.5.21 Managing information security in the ICT supply chain

Supply-chain security: hardware (Apple, Dell, Lenovo, etc.), software (npm / PyPI / Maven dependencies, container images), services (SaaS, IaaS, PaaS), upstream developers (open-source maintainers).

SLSA, SBOM, signed releases, vulnerability scanning of dependencies, container image scanning fall here.

AI-agent fit: model supply chain. Where the weights came from, training data provenance (for open-weights models), prompt-injection-resistance attestation, vendor jailbreak-handling commitments.

A.5.22 Monitoring, review and change management of supplier services

Ongoing monitoring of supplier service delivery and security. Reviews of supplier performance against agreed metrics. Change management when supplier scope shifts.

A.5.23 Information security for use of cloud services (NEW)

Cloud-specific control. Selection, use, management, exit. Cloud-shared-responsibility model. CSA Cloud Controls Matrix is the common implementation reference; ISO 27017 expands on this.

AI-agent fit: model-as-a-service is cloud service. Apply A.5.23 to Anthropic API, OpenAI API, Google Vertex, AWS Bedrock relationships. Exit strategy (data deletion on contract termination) is part of this.

A.5.24 Information security incident management planning and preparation

Incident response plan documented, roles assigned, communications prepared, playbooks built.

A.5.25 Assessment and decision on information security events

Events triaged: is this an incident? What severity?

A.5.26 Response to information security incidents

Documented incident response procedure. Containment, eradication, recovery, evidence preservation.

A.5.27 Learning from information security incidents

Post-incident review (blameless / blame-aware), lessons learned, feeds into risk assessment, control improvements, training updates. Connects to Cl 10.

A.5.28 Collection of evidence

Evidence collection for legal / regulatory / disciplinary processes. Chain of custody.

A.5.29 Information security during disruption

Infosec is maintained during business disruption. Different from BC plan: BC restores service; A.5.29 ensures that the restoration does not collapse controls.

A.5.30 ICT readiness for business continuity (NEW)

ICT capacity to support business continuity. Tested recovery procedures, redundancy, alternative service paths. ISO 27031 expands on this.

Identify, document, keep up to date all applicable legal / regulatory / contractual requirements. Implementation per requirement.

Examples: GDPR, NIS2, DORA, AI Act, sector regulators (BaFin, FCA, Bundesbank, Bundesnetzagentur, state-level DPAs).

A.5.32 Intellectual property rights

Comply with IP rights. License management, open-source compliance, customer IP separation.

AI-agent fit: training-data IP issues. Code-completion model output and IP attribution. Customer prompt content as customer IP.

A.5.33 Protection of records

Records protected against loss, destruction, falsification, unauthorized access, unauthorized release. Retention schedules per A.5.31 obligations.

A.5.34 Privacy and protection of PII

PII identified, classified, handled per applicable law. ISO 27701 PIMS is the natural extension.

AI-agent fit: PII in prompts (employee inputs to AI tools), PII in model outputs, PII in retrieval corpora (RAG sources). Vendor-side PII handling under A.5.20 / A.5.23.

A.5.35 Independent review of information security

Independent review at planned intervals or when significant changes occur. Internal audit (Cl 9.2) is one form; external certification audit is another; independent technical penetration testing is another.

A.5.36 Compliance with policies, rules and standards for information security

Verification that infosec is performed in accordance with policies, rules, standards. Often via internal audit, control self-assessments, automated compliance tooling.

A.5.37 Documented operating procedures

Procedures for operating infosec activities. The how-to companion to the what (policy) and why (objectives). Cl 7.5 controls these.

SRE and AI-agent quick map (load-bearing A.5 controls)

ConcernPrimary A.5 controls
Vault classification & boundary controlA.5.12, A.5.13, A.5.14, A.5.33, A.5.34
Vendor API / model provider managementA.5.19, A.5.20, A.5.21, A.5.22, A.5.23
Agent system prompts and tools as assetsA.5.9, A.5.10, A.5.17
Threat intelligence for AI / agent spaceA.5.7
Identity and access for human + agent identitiesA.5.15, A.5.16, A.5.17, A.5.18
Incident management for AI-system failuresA.5.24 - A.5.28
Regulatory flow-down (AI Act, GDPR, DORA)A.5.31, A.5.34
Self-audit / independent reviewA.5.35, A.5.36

See also